Improving Industrial Communication with Dropslab’s Live Chat
In the current industrial sector, workers face a lot of issues when it comes to continuous communication as they are sometimes unable to connect with managers and technical staff instantly and then even after connecting the time they take to arrive is a lot. This not only delays the tasks but also decreases the competency and productivity of an industry. So, what is the solution?
Keeping the importance of this issue in mind Dropslab Technologies offers Live Chat support which combined with digital work instructions as learned previously takes the efficiency on another level. According to a study, 41% of customers and workforce prefers real-time support through live chat over traditional methods. Compared to other means such as email or call support, live chat is faster and instant, allowing frontline workers to connect with needed staff immediately and solve queries.
The Live Chat functionality enables frontline workers to connect with their supervisors and support service in real-time. This service facilitates instant communication and problem-solving and is specifically for industries where immediate response and decision-making is vital. With Live Chat, the workforce can quickly share data, ask questions, and receive guidance without leaving their workstations or disturbing the workflows. This feature provides multiple means of instant communication based on the situation’s need such as text messages, voice notes, and video calls.
Empower Frontline Workers with Dropslab’s Communication Tools
Around 84% of frontline workers feel they do not receive proper information from management and 50% feel that they are unable to comprehend the overall strategy of the company due to lack of communication. Since Dropslab knows that chat is usually considered a personal communication tool and using live chat for training and solving issues encourages the factory workers to perform their tasks efficiently.
This feature supports multiple smart devices, including RealWear smart glasses, tablets, and smartphones which makes it standout and ensures that working staff can converse hands-free with their team and experts while focusing on their task. It also improves remote support capabilities, enabling managers and experts to provide real-time assistance and troubleshooting to frontline workers. This decreases the downtime, improves accuracy and safety.
In addition to improving communication, our Live Chat feature also allows media sharing through which workers and staff can share documents or pictures related to their query to understand them better. This improves clarity and facilitates quick solutions. The users online and offline function of Live Chat shows availability of staff which saves time as the workers can know who is free to help.
Conclusion
Overall, this Live Chat feature in Dropslab’s application is a great tool for industrial communication and connections. Its real-time, and hands-free collaboration helps the teams connect with ease, work proficiently, decrease errors and improve overall workflows. To get more information on the Live Chat feature, you can set up a demo with one of our experts at our website.
